Frequently Asked Questions
Is a Return Authorization (RA) required for dealers?
Yes, please contact your sales rep in Charleston or Effingham or the customer support department at 1-800-641-6931, to have an RA issued.
Charleston: 1-800-845-1922 or Effingham: 1-800-356-4326.
All Returns must be issued a RETURN AUTHORIZATION
before being sent back to Musicorp. Return notification must
be made within 10 days after shipment is first received. All
returns for credit or refund must be made within 30 days of
original purchase. No returns will be accepted without
Return Authorization.
To process a return, follow these easy steps:
1. Call your sales representative and let them know you have
a product that needs to be returned. Ask for a RETURN
AUTHORIZATION NUMBER. We will mail you a label at
that time to set up return shipment. The return authorization
number will only apply to the products authorized. Returned
products not associated with the return authorization number
will not be processed.
2. Product must be returned in original packaging, making
sure the product is in 100% resellable condition in order to
receive credit.
3. Please be sure the product is sufficiently packed inside exterior
box to avoid shipping damage.
4. Defective goods will be repaired or exchanged as
warranted. A detailed description of the defect is required for
all returned items, to assist us in improving our products and
service.